Rude staff! I spend over $160 and the staff had no appreciation. Our waitress was kind but the brown short bartender assaulted me by taking my drink! I was not even drunk! I cannot imagine trying to force someone to take their drink just because i was questioning her reason for why she will call the cops! she didnt even serve us! ! I WILL NEVER GO BACK!
I was there that night the girl below was talking about. We sat at the high top table while her boyfriend picked a fight with another customer. The reason may be she took the drink out of your hand was because you and your friends were out of control. She did a good job defusing the situation which you caused. I'm glad she cares about her customers. We have been going therefor 3 years. We have always had great service and excellent food from her. May be you should take your drama else where.
Second visit to the restaurant in about a year. When we got our drinks - cranberry juice and diet pepsi - it was watered down and so was the replacement iced tea. My daughter's cup had a whole bunch of cracks in it and you can see all the finger prints, it was disgusting! Food was no better but our waiter did try to remedy the situation but somethings are just out of her control. Nobody even bothered to come by to see how we were doing or if there is anything else we would like to order! Overall, lousy food and lousy service!
The service of this restaurant was TERRIBLE...
It took forever to get our orders in, forever to get our food, and forever to pay our bill (in cash) and forever to get our change back...
We were also short changed $20 dollars and didn't realize until we got home because we were in a rush to get out of there after waiting so long for everything... I even e-mailed them about it and they did not have the courtesy to write back. The restaurant wasn't even busy.
I WILL NOT COME BACK... It's a shame because Ajax could use a good sports bar...
We have been to Hoops several times and always sit on the bar side as we are there for hockey games primarily. We have never had a problem with the service, they are prompt and polite. The manager has stopped by and made small talk on several occasions. We enjoy the wings and pizza. We generally have beer and the bartender has provided us with samples when we are trying new things. They change the TVs to match the games we want to watch (the Edmonton Oilers) if they haven't already got it tuned to the right channel. Overall, we enjoy this bar, it's too bad only disgruntled people have bothered to put reviews on this site.
My fiancé and I drove from Oshawa to see UFC last night. We sat in the dining area as you have your own tv in the booth and we were planning on ordering food. At the door, the hostess asked if we were there for the fights. When we said yes, she said there would be a $5 cover fee. There was a man standing next to her (management I guess) and when I said "forget it, we'll go somewhere else", he said "no, it's ok...". So, would you have taken the cover fee from other people who wouldn't threaten to leave? Shady... Then at the end of the night, after we've spent over $30 on food, I see that they've charged us for 3 pop REFILLS. I will never go back.
I was there the other UFC night aswell, it was a great place the service was awesome. The gentlemen who I believe was management was incredibly welcoming and staff was very efficient. Its disturbing that only/majority reviews about this place if from people that complain about nickles and dimes. Its a standard protocol for bars to charge cover on event nights, why would you complain for 5$ when you're with your fiance anyways?!...On that note the food quality justifies the price (not that it is anything significantly expensive anyways)